Processes applicable documentation necessary to complete consumer loan transactions in accordance with standards, guidelines and procedures of the department and American Savings Bank. Interacts with internal and external parties to obtain all required documentation necessary for ensuring timely closure of loans.
Major Job Accountabilities
Manages a pipeline of consumer loan applications with both speed and accuracy to meet turn time targets.
Orders and/or proactively follows up on documentation requirements necessary to complete the loan file including but not limited to: Automated Valuation Model (AVM)/appraisals, escrow and title orders, flood certification, insurance, trust reviews, condo reviews, etc.
Communicates with customers, Consumer Credit Management (CCM) teammates, branch personnel, and outside vendors regarding loans in process.
Prepares closing documentation and reviews signed documents prior to booking to ensure quality control standards are met.
Achieves productivity standards and service level agreements, as established by management.
Follows all applicable policies and procedures to ensure compliance with banking laws and regulations relevant to the job's activities.
Performs other job related duties, as requested by Supervisor or Manager.
Minimum Education Requirements: College Degree
Indicate Degree Major Field of Study: Business Management, Accounting, Finance, or other related degree. (see note below)
1 year - Direct experience working with consumer or mortgage loan origination systems and processes and/or closing document preparation systems and processes.
Note: If candidate does not possess a college degree, s/he will be considered for the position only if has a minimum of 2 years banking experience that includes 1 year direct experience with consumer loan processes and systems (indicated above).
Required Skills or Training
Demonstrates sound knowledge of all facets of consumer loan documentation and processing.
Possesses solid experience using personal computers, including demonstrated capabilities using MS Office applications.
Demonstrates strong communication skills: in speaking with others (in person and via telephone); effective writing skills demonstrated through emails and in written application notations.
Demonstrates a strong detail orientation, with specific emphasis on accuracy and production of thorough documentation.
Demonstrated ability to work in a fast-paced environment, including the ability shift priorities in response to immediate and/or changing needs.
Employment Type: Permanent
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